---
title: "How to Message on a Maintenance Request"
description: "Add an internal note or send a message to the resident or vendor."
url: https://support.payrent.com/en/articles/11132594-how-to-message-on-a-maintenance-request
collection: "Maintenance"
updated: 2026-10-17
language: en
---

# How to Message on a Maintenance Request

Add an internal note or send a message to the resident or vendor.

Write an internal note, message the resident, or message the vendor. The resident and the vendor each see only the messages meant for them.

## Before you start

-   Sign in as a landlord.
    
-   The request has to be on your **Maintenance** list.
    

## Add a log entry

1.  Go to **Maintenance**.
    
2.  On the request row, select the form icon (**Add log entry**).
    
3.  Under **Who can see this**, choose who the note is for:
    
    -   **Internal note** is just for you. The resident isn't emailed.
        
    -   **Message tenant** shows up on the resident's request, and they get an email.
        
    -   **Message vendor** shows up on the assigned vendor's job page, and they get an email.
        
4.  Enter the **Note**.
    
5.  Select **Save**.
    

You can get to the same form from the expanded row. Expand the request, open **Log**, and select **Add to the log**.

## Read the thread

Expand the request and open **Log** to see everything that has happened on it, messages included. If the list runs past the first page, **More** loads older entries.

## Related

-   How to Update a Maintenance Request
    
-   How to Schedule a Maintenance Visit