Write an internal note, message the resident, or message the vendor. The resident and the vendor each see only the messages meant for them.
Before you start
Sign in as a landlord.
The request has to be on your Maintenance list.
Add a log entry
Go to Maintenance.
On the request row, select the form icon (Add log entry).
Under Who can see this, choose who the note is for:
Internal note is just for you. The resident isn't emailed.
Message tenant shows up on the resident's request, and they get an email.
Message vendor shows up on the assigned vendor's job page, and they get an email.
Enter the Note.
Select Save.
You can get to the same form from the expanded row. Expand the request, open Log, and select Add to the log.
Read the thread
Expand the request and open Log to see everything that has happened on it, messages included. If the list runs past the first page, More loads older entries.
Related
How to Update a Maintenance Request
How to Schedule a Maintenance Visit