Set the arrival window on an open request. The resident gets an email whenever you save, change, or clear it.
Before you start
Sign in as a landlord.
The request has to be open. Visit controls are hidden once the status is Completed or Canceled.
You can save a window before the resident has said whether you may enter. If they've answered, their choice shows under the buttons.
Steps
Go to Maintenance.
On the request, select the pencil (View/Edit).
Under Visit, pick a start and end time. Times use your device's time zone, and the hint under the picker names it.
Select SAVE VISIT.
You'll see Visit saved. The resident was told. The status changes to Scheduled when that move is allowed.
If a visit is already set, it appears as Scheduled: above the picker. Change the times and select SAVE VISIT again to update it, and the resident is told about the change.
Clear a visit
Open View/Edit on the request.
Under Visit, select CLEAR VISIT.
CLEAR VISIT only appears when a visit is saved. The resident is told the visit was cleared.
What the resident has told you
Under the buttons you'll see:
Permission to enter, which is Yes, No, the resident will be home, or Not answered yet.
Access notes, if the resident left any.
You can't set their permission from this screen. Residents answer on their own request.
Related
How to Update a Maintenance Request
How to Message on a Maintenance Request