When Geni needs a decision, or a vendor has sent a quote or an unpaid invoice, a yellow panel shows up at the top of Maintenance. Its title is either Geni needs your OK or Needs your attention. While a decision is waiting, the request row shows Your OK in the Needs action column.
Before you start
Sign in as a landlord.
Maintenance has to be on your plan.
The panel only appears when something is waiting.
Approve or decline what Geni asked
Read the summary on the panel. It names the request.
Select REVIEW to jump to that request in the list.
Select APPROVE to let Geni go ahead.
To say no, select Decline, add a note if you want (up to 500 characters), and select DECLINE.
Where a decline goes depends on what you were asked:
If you're declining a request to verify the work, the note placeholder says the vendor will get the message. Your note goes to the vendor, and the job goes back to them to fix.
Any other decline goes to Geni. The placeholder suggests telling Geni what to do instead.
After you approve, the screen says Geni is carrying it out, and Geni does that step on its next turn. Approving doesn't pay the vendor or post a resident charge. Each of those has its own button.
When more than one Geni decision is waiting, APPROVE ALL approves them one at a time. It doesn't pay invoices.
If the due time has passed, the line reads Geni is holding off until you answer, and you can still approve or decline. To change how long Geni waits, set How long Geni waits for your answer in settings to anywhere from 1 to 168 hours, or leave it blank for 30 minutes. See How to Set Up Geni for Maintenance.
You can also answer from the link in the email. That link stops working 7 days after it was sent. The panel in the app has no time limit.
Accept a vendor quote
A quote from the assigned vendor stays on the panel until you accept one.
Optional: select REVIEW to open the request first.
Select ACCEPT on the quote.
Accepting a quote sets the most Geni can pay later, which is the quote plus 10 percent. You can still pay a different amount yourself. See How to Pay a Maintenance Invoice.
Pay from the panel
When a vendor-submitted invoice still has money due, the panel shows PAY. It opens the pay invoice drawer and works separately from APPROVE.
Related
How to Set Up Geni for Maintenance
How to Pay a Maintenance Invoice