Change the description, unit, urgency, status, or vendor on an existing request. You can also complete, cancel, reopen, or archive it from the same list.
Before you start
Sign in as a landlord.
The request has to be on your Maintenance list.
Edit a request
Go to Maintenance.
On the request row, select the pencil (View/Edit).
Change What's wrong, Unit, Urgency, Status, or Vendor.
Select Save.
The status options are Submitted, Acknowledged, Scheduled, In progress, Waiting on resident, Completed, and Canceled.
While you're editing a request that isn't completed or canceled, you can also set the visit and switch Geni on or off for that request. See How to Schedule a Maintenance Visit.
Assign or change the vendor
Pick a vendor from your directory and save. It has to be a vendor you added, and the new vendor gets an invite. Once the work is finished, the vendor can't be changed.
If the vendor hasn't accepted or declined yet, open the row menu (⋯) and select Resend vendor invite. That option only appears when a resend is allowed, and invites need to be at least a minute apart.
Pause Geni on this request
On an open request, the Geni switch reads either Geni is handling this request or Geni is paused. You are handling this request. Turn it off to pause Geni, and back on to hand the request back. Pausing only affects this request.
Mark it completed
Open View/Edit.
Set Status to Completed.
Fill in What was done. It's required.
Select Save.
You can complete a request before the resident confirms the work. After you verify it, the repair cost is locked until you reopen the request.
When a vendor has marked the job finished and you haven't verified it yet, the Needs action column shows Verify work.
Cancel it
Open View/Edit.
Set Status to Canceled.
Optional: enter a Reason for canceling. The resident's notice includes up to 300 characters of it.
Select Save.
Reopen a completed request
Open View/Edit on a request with the status Completed.
Optional: fill in Why is it being reopened?
Select REOPEN.
Only completed requests that aren't archived can be reopened. Reopening clears the completion and the resident's confirmation so the work can start again.
Archive it
On the request row, open the menu (⋯).
Select Archive.
Select Really Archive? to confirm.
Archived requests drop off the list. Turn on Show archived to see them. Archiving a request that wasn't already completed or canceled also cancels it.
Requests can't be deleted. Archiving is how you take one off the working list.
Photos, log, and invoices
Expand a request to open Log, Images, and Invoices.
The row menu (⋯) also has Upload invoice, which needs a vendor assigned first. Invoices can be PDF, JPG, PNG, or HEIC files (WebP isn't accepted). Uploading an invoice stores it but doesn't pay it.
Related
How to File a Maintenance Request
How to Message on a Maintenance Request
How to Pay a Maintenance Invoice