Turn Geni on, decide how much it can do without asking you, and add a backup contact for emergencies.
Before you start
Sign in as a landlord.
Maintenance has to be on your plan. Open Maintenance from the landlord menu. If you see This is a Premium Feature, choose UPGRADE.
Steps
Go to Maintenance.
Select the gear icon (Maintenance settings).
Turn on Let Geni coordinate.
If you haven't accepted the current Geni terms, read them and check I have read and accept the Geni terms.
Optional: enter a Backup contact, either a phone number or an email. During an emergency page, PayRent alternates between you and this contact.
Optional: set How long Geni waits for your answer (hours) to a whole number from 1 to 168. Leave it blank and Geni waits 30 minutes.
Choose How Geni decides.
Optional: set a Spend limit and an Emergency spend limit. A blank limit means no limit for that check.
Select Save.
How Geni decides
On every setting, Geni can triage a request and draft a reply. It never marks work verified on its own and never posts a charge to the resident. Those two always stay with you.
Setting | What Geni does without asking |
|---|---|
Always ask first | Asks you before it sends a vendor, schedules a visit, handles a quote, pays, or messages the resident or vendor. |
Assisted | Can schedule a routine visit when the amount is within the spend limit. Sending a vendor, and any visit that isn't routine, still waits for you. |
Autonomous with limits | Can send a vendor, schedule, work a quote, pay, and message the resident or vendor when the amount is within the spend limit. An emergency dispatch uses the emergency spend limit instead. |
Fully autonomous | Can take those same actions within the spend limit, emergency dispatch included. |
If the amount is missing or the limit is blank, the spend check won't hold Geni back. Paying has its own rules on top of that: Geni can't pay until the work is verified, and it can't pay more than an accepted quote plus 10 percent. See How to Pay a Maintenance Invoice.
Once you save, new requests start with Geni on. You can switch Geni off on a single new request, or pause it later on a request you're editing.
Maintenance policy
The Maintenance policy section shows the policy Geni is following.
Until you upload your own, Geni uses the PayRent default, and the tooltip says so.
Select Upload policy to use your own. PDF, Word, text, and Markdown files up to 4.5 MB are accepted. Once a file is stored, the button reads Replace policy.
Select Remove policy to go back to the PayRent default.
If you haven't uploaded a file yet, the sparkle button (Write a policy with Geni) opens Geni with a prompt to help you write one.
Geni reads the policy you upload, but the app doesn't enforce the response-time targets or fee rules written in it. There's one exception. If your policy limits after-hours work to emergencies, Geni asks you before sending a vendor for a non-emergency after hours. The PayRent default includes that limit, and after hours is judged in Pacific time.
Related
How to File a Maintenance Request
How to Answer a Maintenance Approval
How to Handle a Maintenance Emergency