PayRent support is available by chat and email. We don't offer phone support.
Ways to reach us
Chat: open the chat in the PayRent app or on payrent.com. Our AI assistant answers right away, and a person from our team can take over when needed.
Email: [email protected]. For account changes like a new email address, write from the email address on your account so we can verify it's you.
Our team replies during business hours. Messages sent in the evening or on weekends are answered the next business day.
Get a faster answer
Tell us in your first message:
Whether you're a landlord or a renter
The property address or renter name
For payment questions, the date and amount
What you see on screen, such as a status or error message
One message with the details gets a quicker answer than several short ones.