---
title: "How do I close a property group or cancel my PayRent account?"
description: "Closing one property group stops payments for it. Cancelling your PayRent account also ends your subscription."
url: https://support.payrent.com/en/articles/11132580-how-do-i-close-a-property-group-or-cancel-my-payrent-account
collection: "Landlord Help"
updated: 2026-09-30
language: en
---

# How do I close a property group or cancel my PayRent account?

Closing one property group stops payments for it. Cancelling your PayRent account also ends your subscription.

These are two different things. Closing a property group stops payments for that group only. Cancelling your PayRent account closes all your property groups and ends your monthly subscription.

## Before you close anything

-   Check Transactions for any payments still showing Pending, and wait for them to deposit.
    
-   Download any settlement reports or transaction history you want to keep for your records or taxes.
    
-   Let your renters know so they stop scheduling payments through PayRent.
    

## Close one property group

1.  Click **Properties**.
    
2.  Select the property group you want to close.
    
3.  Click **Property Group Settings**.
    
4.  Click **Account Details**.
    
5.  Click **Close Account** and confirm.
    

This can't be undone. Renters in that group can no longer pay through PayRent. Your PayRent subscription keeps running, so your other property groups aren't affected.

## Cancel your whole PayRent account

Contact us by chat or at support@payrent.com from the email address on your account and ask to cancel. We'll close your property groups, cancel your subscription so you aren't charged again, and confirm by email.

## Can't find the Close Account option?

Contact us with the email address on the account and the property group name. We'll close it for you and confirm by email.