---
title: "How to Update Renter Details"
description: "Update a renter’s contact information, property assignment, lease dates, and settings"
url: https://support.payrent.com/en/articles/11132576-how-to-update-renter-details
collection: "Landlord Help"
updated: 2026-11-04
language: en
---

# How to Update Renter Details

Update a renter’s contact information, property assignment, lease dates, and settings

You can update a renter’s contact information, property assignment, lease dates, and settings from PayRent. What you can edit depends on whether the renter has accepted their invitation yet.

## Before you start

-   You must be signed in as a landlord.
    
-   The renter must already appear on your **Renters** list (or on a property’s renter list).
    

## Steps

1.  Sign in to PayRent as a landlord.
    
2.  Go to **Renters** (or open the renter from **Properties**).
    
3.  Find the renter you want to update.
    
4.  Open the renter’s menu (⋯) and select **Edit Renter Details**.
    
5.  Update the fields you need (see [What you can edit](https://docs.google.com/document/d/12KuunOcOpslO-RVXvwMPnuPTJ5fibkY4Ota5bxFrJLs/edit#what-you-can-edit)).
    
6.  Select **SAVE**.
    

You’ll see a success message when the update is complete, and the panel closes.

## What you can edit

### Always editable by the landlord

These stay available whether or not the renter has accepted their invite:

-   **Property Address** — move the renter to a vacant unit you own
    
-   **Lease Start** and **Lease End**
    
-   **Remove renter on lease end date**
    
-   **Require Renters Insurance**
    
-   **ACH Balance Precheck** (if your plan includes it)
    

### Contact details — only before the invite is accepted

Until the renter accepts their invitation, you can edit:

-   **First Name**
    
-   **Last Name**
    
-   **Renter Email Address**
    
-   **Renter Mobile Phone**
    

After the renter accepts the invite and activates their account, those contact fields become **read-only for landlords**. The renter updates their own name, email, and phone in their PayRent account (tenant **Settings**).

On the Renters list, an **Active** badge means the renter has accepted; **Not Active** means they have not yet.  

## Why can’t I change name, email, or phone?

Once a renter accepts their invitation, they own their profile contact information. That prevents accidental changes to the email or phone they use to sign in and receive payment reminders.

If a pending (not yet accepted) invite has the wrong name or email:

1.  Open **Edit Renter Details**.
    
2.  Correct **First Name**, **Last Name**, **Email**, and/or **Mobile Phone**.
    
3.  Save.
    
4.  Resend the invitation if needed so they receive the updated invite.
    

If the renter is already active and needs a name or email change, ask them to update it in their tenant account, or contact PayRent support for help with account access issues.

## Tips

-   Lease end must be at least three days after lease start.
    
-   Moving a renter to another property only works if that unit is vacant.
    
-   For ACH Balance Precheck setup, see For [ACH Balance Precheck setup, see How to Add ACH Balance Check](https://support.payrent.com/en/articles/11132574-how-to-add-ach-balance-check-to-a-renter-s-settings.md) to a Renter’s Settings.
    

## Related

-   Invite a new renter from **Renters** or **Properties** using the invitation panel.
    
-   Remove a pending invite from the renter menu when they have not accepted yet.